Support

Technical Support

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GASystems Support Portal.(Coming soon.)

Support

Ever want to have a knowledgeable person on speed dial who can answer your questions quickly and accurately? GASystems is a Platinum partner across all its technologies and as a Certified Support Partner understands the importance of knowledgeable, accurate and timely assistance.  With a highly trained staff of senior certified engineers, GASystems offers a range of support options 5x12, 7x24 and overlay telephone support. Our support engineers also perform field installations and upgrades which enable them to understand your networks better, maintain real world experience, and resolve most issues on the first call.

GASystems provides substantial expertise in the following technology areas:

  • Firewalls

  • SIEM

  • Log Management

  • Network Management

  • Automated Access Control

  • WEB Application Firewalls

  • DNS/DHCP/IPAM systems

  • Database Encryption

  • Managed Services

Managed Services

GASystems Managed Services ensures that your critical networking infrastructure keeps running optimally, and that problems are addressed quickly and conclusively. This service is highly flexible & can be tailored to your organisation’s needs.

 

The service provides:

  • Specialist monitoring services for the delivery, optimisation and acceleration of applications, and for a large variety of infrastructure components.

  • Secure monitoring and management of firewalls and gateways.

  • A team staffed by highly qualified engineers who are able to respond quickly and intelligently to faults and requests, and who can provide timely problem and root cause analysis.

  • An ITIL Service Delivery framework that provides all aspects of Incident, Request, Problem, Change, Configuration Management and Capacity Planning for customers.

  • Proactive monitoring and management of incidents, potentially extending to third parties including maintenance and telecommunications providers.

  • A commitment to service and a willingness to work in partnership with customers.

  • 24/7 monitoring and escalation procedures.