Hardware Product Warranty
All hardware products come with a limited, non-transferable, one-year warranty. Software is warranted for 90 days. The Manufacturer warrants that the products will be free from material defects in manufacturing and materials and perform substantially in conformance with their published specifications during the warranty period. Any Third Party products provided under this Agreement shall be subject exclusively to the licensor warranty for such products.
This warranty excludes damage or failure resulting from abuse, misuse, alteration or unauthorized movement, acts of nature or disaster, or unauthorized repair or installation. The Manufacturer does not warrant that the operation of products will be uninterrupted or error free or that the products are not vulnerable to fraud or unauthorized use.
The Manufacturer shall not be responsible for any software, firmware, information or memory data contained in, stored on or integrated with any hardware or software returned to Blue Coat. Prior to returning any products to Blue Coat, Customer shall completely erase all of Customer's confidential information from any storage media. Customer shall indemnify and hold the Manufacturer harmless from any claim, loss, cost, expense, demand or damage, including reasonable legal' fees, arising from Customer's non-compliance with this requirement.
General information:
The Manufacturer offers a standard product warranty for 1 year for hardware and 90 days for software from the date the product is shipped from the Maufacturer.
The warranty for the 9 months after the initial 90 day coverage period, product support is strictly "return for repair" with no additional access to technical support or software updates.
Customers are encouraged to purchase a service contract which meets their support requirements.
Hardware (RMA):
All the Manufacturer’s hardware is covered under a limited 1 year warranty.
First 30 Days from the Manufacture’s Ship Date
The Manufacturer provides advance hardware replacement for units that are deemed to be Dead On Arrival (DOA). DOA units must be identified as such by the GASystems Technical Support Engineer. A new, like-model replacement unit will ship from the product manufacturer using commercially reasonable means to ship the replacement hardware. The shipment may take between 2-3 business days from receipt of notification of product failure subject to parts availability. Delivery is dependent on destination. Customers will be responsible for reading and complying with the return instructions listed on the Customer Shipment Notification document.
Days 31-90 from the The Manufacturer Ship Date
All replacement hardware will be furnished on an exchange basis and will be a standard or reconditioned hardware of equal or greater quality, revision level and functionality. The Manufacturer will use commercially reasonable means to ship replacement hardware. The replacement hardware shipment times may take between 2-3 business days of receipt of notification of product failure. Delivery is dependent on destination. The customer will be responsible for shipping inoperable hardware back to the Manufacturer immediately after the replacement is received. If inoperable hardware is not returned to The Manufacturer within 15 business days of receipt, the customer will be responsible for paying full list price for the hardware as stated in the current price list. Failure to return the hardware or pay the invoice within 35 days of receipt will result in the suspension of product support and services by the Manufacturer and will void this Warranty.
After 90 days from the The ManufacturerShip Date, to the end of the Warranty Period (1 year)
After 90 days, to the end of the warranty period (1 year), customers are entitled to "return-for-repair" service for hardware-related issues. The customer is responsible for shipping the complete defective unit to the Manufacturer. The Manufacturer will either repair and return the original unit or provide a reconditioned unit within 30 days of receipt of the complete defective unit. The customer is responsible for shipping costs associated with shipping the unit to the Manufacturer. The Manufacturer will provide for return shipment free of charge (excluding Tax & Duty).
New and replacement hardware provided by the Manufacturer are covered under the existing warranty and do not extend the warranty period.
Software:
During the out-of-box product warranty period, the customer is entitled to access and receive all active minor and maintenance releases of the manufacturer’s software updates and release notes for purchased software.
A minor release is a somewhat significant software release that generally contains new functionality, feature improvements and bug fixes.
Maintenance is a negligible software release containing minor feature improvements and bug fixes.
Software updates beyond 90 days requires a valid The Manufacturer service contract.
Restrictions:
The Manufacturer Systems Support will be provided in English. Any local language support is by exception only.
