Global Asset Systems Online Privacy Statement

This Statement is effective as of May 2018.

 

Your privacy is important to Global Asset Systems; maintaining your trust is paramount to us.

This Statement discloses the information practices for Global Asset Systems It also describes how cookies, web beacons and other technologies may be used in our Global Asset Systems Cloud services and software products. References to Global Asset Systems websites, products and services in this Privacy Statement include apps, programmes, and devices.

 

This Global Asset Systems Online Privacy Statement supplements the Global Asset Systems Privacy Statement.

This Statement applies to Global Asset Systems websites that link to this Statement but does not apply to those Global Asset Systems websites that have their own Privacy Statement. Additionally, it does not apply to instances where we merely process information on behalf of clients for their benefit, such as when we act as a web hosting service provider.

We may supplement this Statement with additional information relating to a particular interaction we have with you, such as a transaction document or a specific privacy statement when you order or use an online service.

 

Global Asset Systems privacy practices as it pertains to information comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organisations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC framework can be found here (PDF, 87KB).

If you have questions or complaints regarding our privacy policy or practices, please contact the Global Asset Systems at info@gasystems.com.au

Collection of your personal information

Introduction

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Global Asset Systems for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

Registration

When you wish to receive information, download publications, enrol for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you.

 

Website visits and Global Asset Systems Cloud services

We may also collect information relating to your use of our websites and Global Asset Systems Cloud services through the use of various technologies. For example, when you visit our websites or access our Global Asset Systems Cloud services, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website.

In addition, some of our software products and Global Asset Systems Cloud services include technologies that allow Global Asset Systems to collect certain information about the use of our products and services. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail.

Marketing information

Most information we collect about you comes from our direct interactions with you.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event we may collect additional information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

Use of your personal information

The following paragraphs describe in more detail how Global Asset Systems may use your personal information.

Fulfilling your Transaction Request

If you request something from Global Asset Systems, for example, a product or service, a call back, or specific marketing materials, we will use the personal information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Global Asset Systems business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfilment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalising your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalised experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers.

Global Asset Systems Cloud services

We may use information collected on your use of the Global Asset Systems Cloud services to allow us to:

establish statistics about the usage and effectiveness of our software products and our Global Asset Systems Cloud services;

improve and personalise your use and experience of our products and services;

tailor our interactions with you;

inform our clients on overall use of their products and services,and improve and develop our products and services.

Marketing

The personal information you provide to Global Asset Systems, as well as the personal information we have collected about you indirectly, may be used by Global Asset Systems for marketing purposes, i.e, to keep you informed about events, products, services and solutions that Global Asset Systems sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly (please refer to “Privacy Questions and Access” below).

Some of our offerings or events may be co-branded or sponsored by Global Asset Systems and third parties.  Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

Recruitment

In connection with a job application or inquiry, whether advertised on a Global Asset Systems website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Global Asset Systems in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is Global Asset Systems general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of Information in the Social Computing Environment

Global Asset Systems provides social computing tools on with its cloud services to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Global Asset Systems, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside Global Asset Systems.

Protect the Rights and Property of Global Asset Systems and Others

We may also use or share your personal information to protect the rights or property of Global Asset Systems, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Information for Suppliers

If you represent a Global Asset Systems supplier, you may visit Global Asset Systems websites intended specifically for use by Global Asset Systems suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Global Asset Systems, Global Asset Systems business partners, clients, shipping companies, financial institutions and postal or government authorities involved in fulfilment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Global Asset Systems suppliers generally.

Children

Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16.

Retention

Global Asset Systems will retain your personal information for as long as is required to fulfil the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

In relation to Global Asset Systems Cloud services which you are authorised to use by the Global Asset Systems client contracting for that service with Global Asset Systems, your registration information may be retained to fulfil certain requirements of that Global Asset Systems client.

Cookies, Web Beacon and Other Technologies

As mentioned above, we collect information from your visits to our website and your use of our Global Asset Systems Cloud services and our software products to help us gather statistics about usage and effectiveness, personalise your experience, tailor our interactions with you, and improve our products and services. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”.

What are cookies and why are cookies used

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalise a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk,and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

How to express privacy preferences regarding the use of cookies

When visiting our website or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or Global Asset Systems. If a cookie manager has been implemented by Global Asset Systems, it will be displayed at your first visit to our website. By clicking ‘cookie preferences’ at the footer of a Global Asset Systems website you can choose and change at any time which types of cookies you would like our website and Global Asset Systems Cloud services to use. You can indicate your preference for required, required and functional or required, functional and personalisation cookies. Here you can also find more information on the types of cookies used. Using the cookie preferences does not result in deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.

While Global Asset Systems websites, online and Cloud services at this time do not recognise automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products and Global Asset Systems Cloud services, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly, or use any website or Global Asset Systems Cloud services that require you to sign in.

Web beacons or other technologies

Global Asset Systems website, Global Asset Systems Cloud services and software products may also use web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Global Asset Systems website. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

 

For more information about the technologies employed by our Global Asset Systems Cloud services and software products, including how to turn them off, please consult the user guide for the particular software product or Global Asset Systems Cloud services you are using.

We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Some of our business partners set web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.

Online Advertising

Global Asset Systems does not deliver third party online advertisements on our website but we advertise our products and services on others’ websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and web beacons to collect information (such as your IP address) about your activities on Global Asset Systems and others’ websites to provide you targeted Global Asset Systems advertisements based upon your interests:

Links to Non-Global Asset Systems Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

We may also provide you with general links to non-Global Asset Systems websites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. Global Asset Systems is not responsible for the privacy practices or the content of those other websites.

Notification of Changes

If we make any material changes to this Privacy Statement, we will notify you via notification on our website, and as otherwise required by applicable law.

Privacy Questions and Access

If you have a question about this Privacy Statement or Global Asset Systems handling of your information, you can send an email to info@gasystems.com.au You can also contact us at:

Global Asset Systems Corporate Privacy Office

PO Box 632

Neutral Bay Junction

NSW 2089

Australia

In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to Global Asset Systems, or if you become aware the information is incorrect and you would like us to correct it, contact us at info@gasystems.com.au.