GA Systems Support
At GA Systems we have an excellent support team of senior, certified engineers who strive for first-call resolutions. Our knowledgeable and professional staff can provide phone support, field installations and onsite upgrades. We understand the importance of timely, accurate advice.
GA Systems offers ongoing support packages to assist large organisations with their IT infrastructure – 5×12, 7×24 and overlay telephone support. If you do not have the internal resources to manage your network security effectively be assured that you can turn to us for technical support, application troubleshooting and data loss prevention.
Some of the industry topics that our support team at GA Systems discuss include:
- Securing the cloud
- SIEM benefits
- Mobility frameworks
- Perimeter Security
- Automated access control
- Database encryption
The GA Systems Managed Services division ensures that your critical networking infrastructure keeps running at peak efficiency and that problems are rectified quickly. This service is highly flexible and can be tailored to suit your organisation’s needs.
Our team of qualified engineers are committed to developing partnerships with customers and can:
- Monitor the delivery, optimisation and acceleration of applications and other infrastructure components
- Check firewalls and gateways
- Root cause analysis
- Enforce ITIL service delivery framework that provides all aspects of incident, request, problem, change, configuration management and capacity planning
- Proactively manage incidents that may extend to third parties including maintenance and telecommunications providers
- 24/7 monitoring and escalation procedures